Wirtschaftswissenschaften sind die einzige Disziplin, in der jedes Jahr auf dieselben Fragen andere Antworten richtig sind.
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.
The only problem with Microsoft is they just have no taste. They have absolutely no taste. And I don't mean that in a small way, I mean that in a big way, in the sense that they don't think of original ideas, and they don't bring much culture into their products.